Call office and schedule service call or report your problem online.

Can I change the battery myself?

You can change the battery yourself, but you risk violating your warranty. We will not back any device tamperd with by a customer/contractor

What type of system do I have?

Answer

What type of systems do you install?

We primarialy install Ademco prodcuts

How do I cancel my account?

You must send your request in writting to the office, you must include your home insurnace information as well.

Things you should know before you decide to cancel your alarm service.

Do you have smoke detectors, low temp, or carbon monoxide detectors?

Your smoke detectors are tied into the fire system which is a 24 hour zone that is constantly monitored. If you cancel your account your alarm system will not detect and report and fire or environmental system emergencies.

How do I reset my system?

Answer

How do I stop my panel/key pad from beeping?

I just got DSL, will that interfere with my alarm system?

Yes, your alarm system is connected to your phone line which allows the alarm panel to call the proper authorities in case of an emergency. The alarm will need a DSL filter to work properly. Please call the service department to order a DSL filter and to set up and appointment to install the filter. 

I just got VoIP Telephone Service, does that affect the alarm system?

Yes, Voice over internet protocol affects the alarm system negatively. The communicator in the alarm panel cannot transmit the proper signals over the VIOP format.

Things you should know about VoIP and your alarm system.

Also beware that many VIOP providers do not offer 911 service you generally have to pay extra for the service and the service is limited in regards to options. 911 will not be able to use call id to locate the address in which you are calling from. Another problem with VIOP is if and when you power goes out you will not be able to use you phone as the modem that carries the signals is powered via AC power via your household 110v electrical outlets. Regular phone service carries it own power so your land line will work during a power outage.