Knight Security Systems - Customer Center

Video Login

Keypad says low battery, what do I do?

Call office and schedule service call or report your problem online.

Can I change the battery myself?

You can change the battery yourself, but you risk violating your warranty. We will not back any device tamperd with by a customer/contractor

What type of system do I have?

Answer

What type of systems do you install?

We primarialy install Ademco prodcuts

How do I cancel my account?

You must send your request in writting to the office, you must include your home insurnace information as well.

Things you should know before you decide to cancel your alarm service.

Do you have smoke detectors, low temp, or carbon monoxide detectors?

Your smoke detectors are tied into the fire system which is a 24 hour zone that is constantly monitored. If you cancel your account your alarm system will not detect and report and fire or environmental system emergencies.

How do I reset my system?

Answer

How do I stop my panel/key pad from beeping?

I just got DSL, will that interfere with my alarm system?

Yes, your alarm system is connected to your phone line which allows the alarm panel to call the proper authorities in case of an emergency. The alarm will need a DSL filter to work properly. Please call the service department to order a DSL filter and to set up and appointment to install the filter.

I just got VoIP Telephone Service, does that affect the alarm system?

Yes, Voice over internet protocol affects the alarm system negatively. The communicator in the alarm panel cannot transmit the proper signals over the VIOP format.

Things you should know about VoIP and your alarm system.

Also beware that many VIOP providers do not offer 911 service you generally have to pay extra for the service and the service is limited in regards to options. 911 will not be able to use call id to locate the address in which you are calling from. Another problem with VIOP is if and when you power goes out you will not be able to use you phone as the modem that carries the signals is powered via AC power via your household 110v electrical outlets. Regular phone service carries it own power so your land line will work during a power outage.

Your Account

What is my current balance?

Please call the office

Do you take American Express?

Did you receive my payment?

Answer

How do I get a copy of my invoice?

Write, call or e-mail your request

Answer

Certificates

How do I get a Certificate of alarm for my insurance company?

Please call, e-mail, or fax your request into the office. Please include your insurance information(Company.Address, Phone # and Contact)

How do I get a get a Certificate for Proof of Fire Inspection?

Answer

How do I obtain an alarm permit?

Answer

What does being UL Certified mean?

Underwriters Laboratories' (U.L.) sole purpose, as a not-for-profit organization,is to establish critera for the manufactures and service organizations to ensure high standards so the consumer can feel confident when purchasing the product or service. How ever, because a company uses U.L. Listed products, it does not mean that they are a UL Listed Installation Company. UL Listed installing companies , in essence, pay an outside agency (U.L.) to insure they operate in compliance with the highest industry standards.

Alarm Code and Password

How do I add a code?

Answer

How do I change a code?

Answer

How do I delete a code?

Answer

Can you give me my password? I forget it.

Answer

Can I change my password?

You can change your password at anytime. In order to do so you must call the office and give them your current password in order to access your account to make any changes.

Call List

Who is on the call list?

Answer

Can I take some one off the call list?

Answer

How do I go about that?

Answer

Can I add some one to the call list?

Answer

More...